In addition to social aspects, Made in Germany is a comprehensive quality promise, which at ritter is not only limited to product quality, but also applies equally to customer service. A long-term supply of spare parts, far beyond the legally prescribed warranty period, distinguishes ritter.
If a defect should nevertheless occur in your device within the warranty period - 2 years from the date of purchase - please contact us before sending us the device. We will send you a prepared parcel label by post or a return slip by e-mail for free return shipment.
If a repair is required after the warranty period, please send the device to our central customer service with sufficient postage:
ritterwerk GmbH Central customer service Industriestraße 13 82194 Gröbenzell
Or bring the defective appliance in person to our in-house customer service workshop at the same address. However, please note the service times of our customer service workshop.
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