ritterwerk practices quality management according to the European Foundation for Quality Management (EFQM).
Fourteen leading European companies from different industries founded the EFQM in 1988 as a non-profit organisation on a membership basis.
The EFQM founders asked themselves the following question: "What are the decisive fields of action that determine the success of any organisation, regardless of a specific industry?"
The answer to this question led to the development of the EFQM model:
On the left, the facilitators provide the foundations for excellent results. At this point, every organisation needs concepts and procedures tailored to its own business, which are implemented with consistency in day-to-day business.
On the right side, the results show the effects of the activities carried out. Similar to the Balanced Scorecard, the key results (financial and process indicators), customer and employee satisfaction as well as the company's public image are considered. This also provides a view into the future of a company.
Thanks to the loop of innovation and learning, the current development of results flows into future entrepreneurial action by the facilitators.
Today, the EFQM model is used throughout Europe by small to large enterprises, production and service companies, profit and non-profit organisations as an instrument of comprehensive corporate management.
Over the course of the last few years, the philosophy of this model has also impacted the revision of the DIN EN ISO 9000 ff. families of standards that are valid worldwide today.
The internationally recognised EFQM model, which has been tried and tested for over 20 years. And therefore used for the revision of our quality manual.
Using this method, our company was thoroughly analysed from June to July 2008
The focus of this quality manual is on the description of the areas and processes at ritterwerk that have an influence on the topic of "quality".
The "ideal processes" are described first, followed by the "error processes".