Privacy policy

Unless otherwise stated below, the disclosure of your personal data is neither required by law or contract, nor is it necessary for the completion of a contract. You are not required to provide the data. Failure to provide it will have no consequences. This applies only to the extent that no indication to the contrary is made in the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.

Server Logfiles

You can visit our websites without providing any personal information.
Every time you access our website, usage data is transmitted to us or our web hoster / IT service provider by your Internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 Para. 1 lit. f DSGVO due to our legitimate interest in ensuring the trouble-free operation of our website as well as for the improvement of our services.

Contact

Responsible party/ data protection officer

ritterwerk GmbH
Industrial road 13
82194 Gröbenzell
Germany
+49 8142 44016-0
info@ritterwerk.de

You can reach our data protection officer directly at: email@iitr.de

Proactive approach via e-mail

If you choose to contact us via e-mail by your own initiative, we will only collect your personal data (name, e-mail address, message text) to the extent that you provide it. The data processing serves to process and answer your contact request.

If the purpose of the contact is to carry out pre-contractual measures (e.g. advice in case of interest in purchase , or quotation) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 letter b DSGVO.

If contact is established for other reasons, this data processing is carried out on the basis of Art. 6 Para. 1 letter f DSGVO out of our predominantly justified interest in processing and answering your enquiry. In this case, you have the right to object against it at any time, for reasons arising from your particular situation, to the processing of personal data relating to you on the basis of Art. 6 Paragraph 1 letter f DSGVO.

We will only use your e-mail address to process your enquiry. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and usage.

Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent that you provide it. The data processing serves the purpose of contacting you.
If the enquiry is for the purpose of carrying out pre-contractual actions (e.g. consultation in case of interest in purchase, preparation of an offer) or relates to a contract already established between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 lit. b DSGVO.
If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6 Para. 1 lit. f DSGVO due to our overall legitimate interest in processing and answering your enquiry. In this case, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) (f) DSGVO for reasons relating to your particular situation.
We will only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when sending pictures by e-mail
You have the option of sending us images via e-mail in conjunction with the order of a personalised product.
With the submission of your images, we may collect your personal data (image of an identifiable person) only to the extent you have provided. The data processing serves the purpose of creating personalised products. The image sent serves as a template for the product and is used for this purpose (e.g. T-shirt printing). The processing is based on Art. 6 Para. 1 lit. b DSGVO and is necessary for the fulfilment of a contract to be conducted with you.
Your data will not be passed on.
We only utilize the image sent by you within the scope of the service provision. Your data will then be deleted in compliance with legal retention periods, unless you have consented to further processing and use.

Customer account Orders

Customer account

By opening a customer account, we collect you personal data to the extent specified therein. This data processing serves the purpose of improving your shopping experience and simplifying order processing. The process is carried out on the basis of Art. 6 Para. 1 lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us, without affecting the lawfulness of the ongoing processing based on the consent until the revocation. Your customer account will then be deleted.

Collection, processing and forwarding of personal data when placing orders Upon placing an order, we collect and process your personal data only to the extent necessary for the fulfilment and processing of your order and handling your enquiries. The disclosure of the data is necessary or the completion of the contract. Non-provision results in the fact that no contract can be concluded. The processing is based on Art. 6 Para. 1 lit. b DSGVO and is necessary for the fulfilment of a contract. Your data is passed on, for instance, to the shipping companies and dropshipping providers you have chosen, payment services providers, providers for order processing and IT service providers. In all cases, we strictly observe all legal stipulations. The scope of the data transfer is limited to a minimum.

Shipping service provider

Forwarding of the e-mail address to the shipping company for the purpose of informing you about the shipping status

We forward your e-mail address to the shipping company as part of the contract fulfilment process, provided you have expressly agreed to this during the ordering process with the purpose to inform you about the shipping status via e-mail. This procedure is based on Art. 6 para. 1 lit. a DSGVO with your consent. Which you can revoke at any time by notifying us, or the transport company without affecting the lawfulness of the processing conducted on the basis of the consent until revocation.

Payment service provider

Use of PayPal check-out

On our website, we accept payments through the PayPal Check-Out payment service provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). In order to be able to offer you payment through the payment service, data processing is necessary. The data necessary for payment processing is conveyed to PayPal when you choose and use one of the payment options through PayPal, including credit card via PayPal, direct debit via PayPal, or "Pay Later" via PayPal, so that PayPal can complete the transaction with you using the chosen payment method. This processing is based on Art. 6 Para. 1 lit. b DSGVO.

Credit card via PayPal, direct debit via PayPal & "Pay later" via PayPal

PayPal reserves the right to gather credit information for certain payment methods, such as credit card via PayPal, direct debit via PayPal, or "Pay later" via PayPal, based on mathematical-statistical procedures employing credit agencies. In order to accomplish this, PayPal submits the personal information needed for a credit check to a credit agency and utilizes the data obtained regarding the statistical likelihood of a payment default to determine whether to establish, implement, or terminate the contractual relationship. The probability values (score values) that make up the creditworthiness information may be derived using scientifically recognized mathematical-statistical techniques that take into account, among other things, address information. Your interests that are to be protected are taken into account in accordance with the statutory provisions. The data processing serves the purpose of credit assessment for the establishment of a contract. The processing is conducted on the basis of Art. 6 Para. 1 lit. f DSGVO due to our substantial legitimate interest in protection against payment default when PayPal makes advance payments. You have the right to object at any time to this processing of your personal data based on Art. 6 (1) lit. f DSGVO for reasons related to your particular situation by notifying PayPal. The disclosure of the data is necessary for the completion of the contract with the payment method you requested. Not providing the data means that the contract cannot be completed with the payment method you have chosen.

Third-party provider
When paying via payment method of a third-party provider, the data required for payment processing is communicated to PayPal. This processing is based on Art. 6 Para. 1 lit. b DSGVO. In order to carry out this type of payment, the data may then be forwarded by PayPal to the respective provider. This processing is based on Art. 6 Para. 1 lit. b DSGVO. Local third-party providers can be, for example:

- Sofort (SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany).
- giropay (Paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt am Main, Germany)

Purchase on account via PayPal
When paying via payment method purchase on account, the data required to process the payment are first communicated to PayPal. For the implementation of this payment method, the data is then forwarded by PayPal to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to fulfil your order with the selected payment method. This processing is carried out according to Art. 6 Para. 1 lit. b DSGVO. Ratepay may carry out a credit check on the basis of mathematical-statistical procedures (probability or score values) using credit agencies in accordance with the procedure already described above. The data processing serves the purpose of credit assessment for the initiation of a contract. The processing is carried out on the basis of Art. 6 Para. 1 lit. f DSGVO due to our overall legitimate interest in protection against payment default when Ratepay makes advance payments. Further information on data protection and which credit agencies Ratpay uses can be found athttps://www.ratepay.com/legal-payment-dataprivacy/ andhttps://www.ratepay.com/legal-payment-creditagencies/.

For more information on data processing when using PayPal, please refer to the associated privacy policy athttps://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Use of SOFORT
We use the payment service provider SOFORT GmbH, (Theresienhöhe 12, 80339 Munich, Germany; "SOFORT") for payment transactions on our website. Sofort GmbH is a company of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The processing of your data enables us to provide you with a range of payment options through the payment processing conducted by the payment service provider SOFORT. If you have chosen the payment option, the data required for payment processing will be forwarded to SOFORT. This data processing is based on Art. 6 Para. 1 lit. b DSGVO. For more information on data processing when using the payment service provider SOFORT, please visithttps://www.sofort.com/1.0/shared/content/legal/terms/de-DE/SOFORT/ and https://www.klarna.com/sofort/.

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide individually whether to accept them and prevent the cookies from being saved and the data they contain from being transmitted. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may not be able to use all the functions of this website to their full extent.

Under the following links you can find out how you can manage (among other things also deactivate) the cookies in the most important browsers:

Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise stated in the data protection declaration below, we only use these technically necessary cookies for the purpose of making our services more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized also after a page change.

The use of cookies or comparable technologies takes place on the basis of § 25 para. 2 TTDSG. The processing of your personal data is carried out on the basis of Art. 6 para. 1 lit. f DSGVO due to our overall legitimate interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our offer.
You have the right to object to this processing of your personal data at any time for reasons related to your particular situation.

Use of Usercentrics
We use the Usercentrics consent management tool from Usercentrics GmbH (Rosenthal 4, 80331, Munich; "Usercentrics") on our website.
The tool enables you to give consent to data processing via the website, in particular the setting of cookies, and to exercise your right of revocation for consent already given. The purpose of data processing is to obtain and document the necessary consent for data processing and thus to comply with legal obligations. Cookies may be used for this purpose. The following information, among others, may be collected and forwarded to Usercentrics: Date and time of the page view, information on the browser you are using and the device you are using, anonymous IP address, opt-in and opt-out data.
Usercentrics uses the Google Cloud Platform of Google Ireland Limited, which means that your data may be transmitted to the USA. There is no EU Commission adequacy decision for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, viewable at:https://policies.google.com/privacy/frameworks .
The data processing is carried out for the fulfilment of a legal obligation on the basis of Art. 6 para. 1 lit. c DSGVO.
The revocation receipt of a previously granted consent is kept for a period of three years.
You can find more information on data protection at Usercentrics at: https://usercentrics.com/privacy-policy/

Ad tracking

Use of Google Analytics 4

We use the Google Analytics web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The data processing serves the purpose of analysing this website and its visitors as well as for marketing and advertising purposes. In order to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage to the website operator, Google will utilize the information collected on behalf of the owner of this website.
In the process, the following information may be collected, among others: IP address, date and time of page view, click path, information about the browser you are using and the device you are using, pages visited, referring URL (website from which you accessed our website), location data, purchase activities. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Google uses technologies such as cookies, web storage in the browser and tracking pixels, which enable an analysis of your use of the website.
The information generated by this about your use of this website is usually transferred to a Google server in the USA and stored there. There is no suitability resolution for the USA from the EU Commission. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, viewable at:https://policies.google.com/privacy/frameworks. Both Google and US government authorities have access to your data. Your data may be linked by Google to other data, such as your search history, your personal accounts, your usage data from other devices and any other data Google may have about you.
When using Google Analytics 4, the IP address transmitted by your website is automatically collected and processed in anonymised form. The IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.
You can find more information on the terms of use and data protection at https://policies.google.com/technologies/partner-sites and at https://policies.google.com/privacy?hl=de&gl=de.

Use of Facebook Pixel
We use the "Custom Audiences" remarketing function of Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland "Facebook") on our website.
Meta Platforms Ireland and we are jointly responsible for the collection of your data and the transmission of this data to Facebook when the service is integrated. This is based on an agreement between us and Meta Platforms Ireland on the joint processing of personal data, which defines the respective responsibilities. The agreement can be accessed athttps://www.facebook.com/legal/controller_addendum . According to this agreement, we are responsible in particular for fulfilling the information obligations pursuant to Art. 13, 14 of the GDPR, for complying with the security requirements of Art. 32 of the GDPR with regard to the correct technical implementation and configuration of the service, and for complying with the obligations pursuant to Art. 33, 34 of the GDPR insofar as a personal data breach affects our obligations under the joint processing agreement. Meta Platforms Ireland is responsible for enabling data subject rights under Art. 15 - 20 GDPR, for complying with the security requirements of Art. 32 GDPR with respect to the security of the Service, and for complying with the obligations under Art. 33, 34 GDPR to the extent that a personal data breach affects Meta Platforms Ireland's obligations under the Joint Processing Agreement.
The application serves the purpose of targeting visitors to the website with interest-based advertising on the social network Facebook. For this purpose, the Facebook remarketing tag has been implemented on the website. This tag establishes a direct connection to the Facebook servers when the website is visited. This transmits to the Facebook server which of our pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the Facebook social network, you will then be shown personalised, interest-related Facebook ads. Your data may be transferred to the USA. There is no EU Commission adequacy decision for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, viewable at:https://www.facebook.com/legal/EU_data_transfer_addendum .
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You have the right to revoke your consent at any time, having no effect on the legality of the processing conducted until the time of revocation.
For more information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/.

Plug-ins and other

Use of the Google Tag Manager
We use the Google Tag Manager of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application is used to manage JavaScript tags and HTML tags that are used to implement tracking and analysis tools in particular. The data processing serves the purpose of designing and optimising our website in line with requirements.
The Google Tag Manager itself neither stores cookies nor does it process personal data. It does, however, enable the triggering of other tags that can collect and process personal data.
More information on terms of use and data protection can be found here.

Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube") on our website.YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
The function displays videos stored on YouTube in an iFrame on the website. The option "Extended data protection mode" is activated. This means that YouTube does not store any information about visitors to the website. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transmitted to the USA. There is no EU Commission adequacy decision for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, viewable at:https://policies.google.com/privacy/frameworks.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.
For more information on the collection and use of data by YouTube and Google, your rights in this regard and ways to protect your privacy, please refer to YouTube's privacy policy athttps://policies.google.com/privacy.

Use of Elfsight Widgets
Elfsight Instagram Feed
We use a widget on our website provided by Elfsight, LLC, 0015, Yerevan, Paronyana str., 19/3, 20 Armenia. The widget is used to display our Instagram feed on our website. More information on terms of use and privacy can be found here .

Elfsight Google Reviews
We use a widget from Elfsight, LLC, 0015, Yerevan, Paronyana str., 19/3, 20 Armenia on our website. The widget is used to display Google reviews on our website. For more information on terms of use and privacy, please click here.

Rights of those concerned and storage period

Duration of storage
After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, thereafter taking into account statutory, in particular tax and commercial law retention periods, and then deleted after expiry of the period, unless you have consented to further processing and use.

Rights of the persons involved
If the legal requirements are met, you have the following rights according to Art. 15 to 20 DSGVO: the right to information, to correction, to deletion, to restriction of processing, to data portability.
In addition, you have the right to object to processing based on Art. 6 (1) f DSGVO and to processing for the purpose of direct marketing in accordance with Art. 21 (1) DSGVO.

Right of complaint to the supervisory authority
In accordance with Art. 77 DSGVO, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

Right of objection
If the personal data processing listed here is based on our legitimate interest pursuant to Art. 6 (1) lit. f DSGVO, you have the right to object to this processing with effect for the future at any time for reasons arising from your particular situation.
After the objection has been made, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

last update: 29.11.2022