Customer Service Opening Hours

Dear customers,

the most important thing to us is protecting yours and our employees’ health – especially in times like these and with the Corona virus being an omnipresent hazard to all of us, we want to do our part to prevent it from spreading further.

Due to the measures adopted by the Federal Government, we can only offer you our services within the mendatories specifications. Therefore, it is imperative that you inform yourself in advance about the currently valid regulations and register with us in advance by telephone in order to discuss the further procedure.

For this reason, we would like to ask you to generally pay attention to the following at our ritterwerk:

  • Please register with us by telephone in advance!
  • We also require you to wear a mask - please make sure you have your currently required mask with you and put it on as soon as you enter our premises.
  • Please disinfect your hands before entering our premises.
  • Only one person is allowed to enter!
  • Please ensure that you keep a distance of 1.5 - 2 m from other persons at all times.
  • If an immediate repair of your unit is possible, the waiting time must be spent outside. If an immediate repair is not possible, please leave your address & telephone number on the unit. We will contact you when your unit is ready and ready for collection/dispatch.

At any rate, you can still order ritter household appliances and spare parts via our online shop and send us your devices that are in need of repair by post.

We wish you all the best and stay healthy!

Your ritter team

 

For a personal consultation or to have your ritter device repaired in our after-sales workshop, the following opening hours apply:

Monday to Tuesday:  08:00 - 11:30
   12:30 - 15:30
Friday:  08:00 - 11:00

 
You can reach us by phone (08142 / 440 16 - 60):

Monday to Tuesday: 08:00 - 12:00
  12:30 - 16:30
Friday: 08:00 - 11:30
  12:00 - 14:00

 

Please note that we are closed during statutory holidays and bank holidays. We will be happy to inform you by phone whether the workshop is open or not.