Custumer Service Opening Hours

Dear customers,

in times such as these and due to the Corona virus, it’s our first priority to keep you and our employees safe – we want to do our part to stop the virus from spreading.

That is why we have concluded to stop any direct customer contact on site. Nevertheless, we are still there for you:

  • Your device is broken and needs to be repaired?

Simply send your device to us by mail, we will be happy to repair it and send it straight back to you.
Please contact us before you send us the device and our team will gladly explain the correct procedure on the phone.

  • You would like to buy a new device or need spare parts?

Please visit our online shop at

  • You need information about our devices or need our help?

Just send us an e-mail to or call us at +49 (0) 8142 440 16-0.

We wish you all the best and please stay healthy!


For a personal consultation or to have your ritter device repaired in our after-sales workshop, the following opening hours apply:

Monday to Tuesday:  08:00 - 11:30
   12:30 - 15:30
Friday:  08:00 - 11:00

You can reach us by phone (08142 / 440 16 - 60):

Monday to Tuesday: 08:00 - 12:00
  12:30 - 16:30
Friday: 08:00 - 11:30
  12:00 - 14:00


Please note that we are closed during statutory holidays and bank holidays. We will be happy to inform you by phone whether the workshop is open.