FAQ

General

You can buy ritter products at any electronics retailers as well as our online shop. As for built-in appliances, you may buy them solely at kitchen specialist retailers.

Shop

At our online shop, you can buy ritter household appliances, spare parts and accessories. 

There are two options:

Household appliances: Klick the button “household appliances” on the main page and get to the desired product via the options menu. You can choose between premium, comfort and economy food slicers, our coffee machine cafena 5, our toasters volcano 3 and volcano 5, our kettle fontana 5, our cordless hand blender stilo 7, the practical ritter peeler as well as various household appliances in the special items sector and spare parts/accessories. As soon as you have made a decision on what you would like to buy, go directly to the product’s page and klick “buy now” – it will be delivered to the shopping cart, which will open automatically for you so you can see an overview. To finalise your order, go to “pay now”, complete the form as described and confirm your address. Following this, you need to consent to the general conditions, the legal notice as well as the privacy policy by ticking the boxes – after that, you can complete your order and get to the available payment methods.

Spare parts and accessoires: Klick the button “spare parts shop” on the right side of the homepage to get to the offered products. The overview also shows you the various payment methods. If you have decided on a product that you would like to buy, klick “product page” and proceed in the same manner as you would if you wanted to buy a household appliance.

The shopping cart is to be found on the right side of the homepage, just above “news”, “company”, “service” and “contact”.

Built-in systems need to be planned and installed by qualified personnel only. Please get in touch with a specialist shop near you.

Delivery shall be carried out exclusively within Germany.

For orders from another country (European Union only), the following mandatory delivery conditions apply:

  •          Personal pick-up directly from the factory
  •          Self-organised pick-up through a delivery service appointed by the customer
  •          Delivery to a German address

The goods ordinally leave our hub of shipping within 3 business days. Please note that there can be delays due to holidays, bridge days, et cetera. This only refers to delivery within Germany.

We can offer you the following payment methods: Immediate transfer (or Sofort-Überweisung by Klarna), Secured purchase on invoice, Paypal and credit cards (MasterCard / VISA).

Household appliances: Household appliances are free of delivery charges.

Spare parts and accessories: The delivery charges consist of portage, despatch packaging and commissioning.

  • possibility 1: 4,76 € (4,00 € nett)
  • possibility 2: 5,95 € (5,00 € nett)
  • exception: ritter peeler: 2,32 € (1,95 € nett)

Service

Date of production
The date of production is identified by a colourless three-digit number behind 'FD' on the type plate.

Type number
The type number consists of 6 digits, also on the identification plate.

Type of machine
The type of machine can also be read from the type plate.
Please do not read it from the instructions for use, as they although differently constructed- may unite several types.

The colour of the faulty part.

The defect your appliance shows.

A silver-coloured sticker giving the type of machine, the type number as well as the date of production (s.a.). Some appliances also have the identification plate imprinted on the bottom plate. Our built-in machines have their identification plates on the fitting.

Duty cycle, 5 minutes. Merely an advise for the user not to exceed 5 minutes of continuous operation. Meaningless for service purposes.

A suspended construction, without a food collecting tray (e.g. model sono5).

Since Jan. 1, 2002, the customer may claim warranty services within 2 years after date of purchase. However, the claim should be made promptly after discovery of the default.

Since Jan. 1, 2002, the customer may claim warranty services within 2 years after date of purchase. However, the claim should be made promptly after discovery of the default.

Any opening, self-repair or improper handling of the appliance does forfeit all warranty claims, just as do any defective wear-and-tear parts.

Cost estimates for reparations will be drawn for free after having verified your device.

The above-mentioned documents cannot be sent to the customer since spare parts and spare part numbers change over time. Documents which have already been sent would thus not be subject to these changes and incorrect orders might be received.

In such a case, the sample part or a picture shall be sent in.

Please have your faulty appliance sent directly to the vendor respectively the ritter service center in your country (addresses as listed), including a copy of your purchase voucher.

Installation Instructions

The installation of all ritter built-in appliances may be done by authorised personnel only. ritterwerk cannot be held liable for any damage/s resulting from incorrect and/or faulty installation.

All the workman actually needs in order to be able to install any of our machines is a battery screwdriver and a wood drill, a screw driver, a measuring tape and some screws. Installation itself merely requests the standard equipment workmen carry along anyway - no special tools needed and no complicated installation instructions necessary! All you really need is to work carefully and accurately - a requirement you can supply any time! Very simple and very customer-friendly installation indeed!

Hand blender

The ritter hand blender is powered by a premium lithium-ion battery – no need for inconvenient cables, but absolute freedom when cooking – any time and any place without socket.

Important: Fully charge the hand blender once before using it for the first time. For the sake of ease of use, the device is not switched off completely if the blade/knife becomes blocked, instead it switches into a pulsating operating mode. In this mode, the device will be jerking slightly. Only when the blade/knife becomes severely blocked, the device is automatically switched off completely to protect the motor.

The attachments can be changed quickly, easily and in just a few steps. To insert an attachment, take the desired attachment with a tea towel in your hand and push it on the drive shaft. Make sure that the drive shaft pin is firmly seated in the slot on the attachment. To remove an attachment, grasp it with a tea towel and carefully remove it.

Caution, risk of injury:

  • Switch off the hand blender before inserting or removing attachments.
  • Keep your fingers away from the buttons.
  • The blades of the attachments may be sharp (e.g. cutting knife)! Don’t touch them with your bare hands.

The optional accessories make the use of the ritter hand blender even more versatile. In addition to the universal cutter, three other stainless steel attachments – cutting knife, stirring disk and whipping disk – as well as a stainless steel blending cup are available. The standard fitting comes with a plastic blending cup and the universal cutter.

Also, the hand blender has three speed settings. This makes the device an ideal kitchen aid. Besides, it is optimally equipped for a wide range of recipes.

This cutter is versatile and suitable for crushing, chopping, puréeing, blending, stirring and straining most foods. The special shape of the universal cutter makes it possible to prepare both hard and solid food in an appetizing way. In most cases, the universal cutter does an excellent job as a preparatory step, but hard food should always be cut into pieces of about 1-2 cm in size beforehand.

This attachment is particularly suitable for processing the following food:

  • Vegetables and fruits
  • Sauces and soups
  • Juices, shakes and smoothies
  • Runny cake batters
  • Baby food
  • Butter variations (e.g. herb or tomato butter; note: use soft butter, this makes processing much easier!)

The cutting knife should be used for fibrous foods. The blades are sharp and cut both meat and fish as well as fibrous fruits and vegetables particularly well and gently. Meat is best processed if free of bones and tendons.

The cutting knife is particularly suitable for processing the following food:

  • Meat
  • Fish
  • Herbs
  • Fibrous fruits (e.g. pineapple)
  • Fibrous vegetables (e.g. asparagus, spinach)
  • Baby food
  • Butter variations (e.g. herb or tomato butter; note: use soft butter, this makes processing much easier!)

Using the whipping disk, foods such as cream, egg white or shakes become extra foamy and airy. The special shape makes emulsifying salad dressings, sauces etc. particularly easy within a matter of seconds.

The whipping disk is particularly suitable for:

  • Cream
  • Milk
  • Egg white
  • Particularly delicate cake batter (note: the ingredients are blended much better if you lift the hand blender out of the batter and then put it back in the batter while running. This makes the batter airy.)
  • Sauce hollandaise

The stirring disk is ideal for stirring thick and creamy food. Even light batters for pancakes can be stirred quickly and easily with the stirring disk. Like the whipping disk, the stirring disk can also be used to emulsify salad dressings and sauces. The stirring disk (in most cases in combination with the lowest speed setting for the best result) is particularly suitable for:

  • Mayonnaise
  • Sauces
  • Mashed food (e.g. mashed potatoes or baby food)
  • Delicate runny batters
  • Marinades

 

  • Maximum speed setting

The hand blender always starts with the maximum speed setting. It is used for most preparations, but in particular for hard food and large quantities. It is recommended for cutting almost any type of food.
 

  • Medium speed setting

The medium speed setting is best suited for blending food evenly and gently. It is the right setting between puréeing, crushing and whipping and foaming.
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  • Minimum speed setting

At the minimum speed setting, more air is brought into the food during processing, i.e. it is easier and more convenient to foam up cream, egg white, milk, soups and sauces. The minimum speed setting is particularly suitable for food which must be prepared slowly, such as mayonnaise or sauce hollandaise. The minimum speed setting is also recommended for delicate food and smaller quantities.

 

As a matter of fact, the ritter hand blender can be used in any cup with a flat base, including cooking pots and pans. For blending, narrow and tall cups are much better suited than flat and wide pots, because the risk of splashing is lower.

In order not to damage coated pots, the attachments must always be inserted correctly. Make sure that the slot on the attachment is firmly seated on the drive shaft pin. In addition, care should be taken not to damage the bottom or walls of coated pots with the metal cutter cover.

Important: Never fill the blending cup completely. While blending, the filled liquid rises up the walls, which can lead to accidental splashing. Therefore, do not switch on the hand blender until it is in the pot or cup. If you want to process larger quantities with the hand blender, it is recommended to divide them into several smaller portions. This ensures the smoothest blending results.

The hand blender should not be switched on until the blender (the cover including attachment) is in the cup. This also means that the hand blender should always be switched off before removing it from the cup.

It is also important that the hand blender is always led to the cup and not vice versa.

To switch on the hand blender, hold down the unlock button and within 2 seconds briefly press the power button located directly below it. The unlock button must be kept pressed during operation. The hand blender starts with the maximum speed setting. To change the speed setting, briefly press the power button. To switch off the device, simply release the unlock button.

During the use of the hand blender, a few things should be taken into account in order to process food even better:

As a general rule, processing food with liquids is always easier than processing dry foods. When processing food with liquids, please note that the hand blender should not be switched on until it reached the bottom of the cup. When processing food without liquids, the hand blender should be switched on first and then lowered onto the food to be blended, working from top to bottom through the food.

If the food to be blended is rather tough or solid, make a slight twisting movement in your wrist, lift the hand blender a little bit and lower it again onto the food to be blended applying light pressure. Take care not to press the hand blender too hard on the food. If the attachment begins to block, the hand blender automatically switches into a pulsating mode. The device starts to jerk (repeated, fast switching on and off of the device) so that even the toughest food can be processed.

If puréeing or straining soft food, the hand blender is held at an angle into the food. Be careful, however, not to hold the hand blender at an angle which is too steep. It is recommended to let the hand blender run at the highest speed setting at first. The specially developed shape of both the universal cutter and the cutting knife as well as the suction effect created when holding at an angle do the major part of the job. Caution: The cover must always be completely immersed, otherwise the risk of splashing is very high.

In order to whip food airily or stir creamy, the hand blender should be dipped as straight as possible into the food. Do not start the device until shortly above the bottom of the cup. Tilt the hand blender slightly and move it up the rim of the cup. To prevent possible splashing, use your hand to cover the opening of the blending cup. Be careful and use this method only with lukewarm food. Repeat this process until the blended food has reached the desired texture.

To blend shakes, smoothies, sauces and soups extra creamy, we recommend using the stirring disk as the last step – after using the universal cutter, for example.

Important: The hand blender must not be cleaned in the dishwasher. The attachments are dishwasher-safe, but the blades of the knives may become blunt. To prevent food residues from accumulating, clean the hand blender thoroughly immediately after each use by following the steps below:

  • Dip the hand blender's blender shaft, including the used attachment, into the blending cup or a similar pot filled with warm water and a small amount of detergent.
  • Switch on the hand blender. Let it run shortly in the detergent solution.
  • Empty the blending cup or pot and refill it with clear, clean water and let the hand blender run again shortly.
  • To make sure that no food residues have accumulated, remove the attachment and clean it separately.
  • If necessary, wipe the motor unit (upper part with handle), the hand blender’s blender shaft (shaft) and the charging station with a damp cloth.
  • Wipe all rinsed parts dry carefully.

Note, risk of damage of the hand blender:

  • Do not use abrasive cleaners, aggressive liquids, sponges with rough surfaces, or hard brushes.
  • Do not leave the blender shaft in liquids for a longer period, otherwise discolouration may occur.
  • The hand blender must not run for a longer period in “idle operation”, as this can lead to damaged seals.

Stored in the supplied charging station, the hand blender is always charged and ready to use. The LED indicator always displays the battery charge level so that you know when the device must be put into the charging station again.

Like all other ritter products, the hand blender is manufactured in Germany. It has a high material quality and mainly consists of high-quality and robust metal.

Our products have always been characterised by high-quality workmanship and durability. All accessories and spare parts can be reordered at any time.

The lithium ion battery’s operating time depends on the respective kind of food that needs to be cut. It lasts about 20 minutes while puréeing liquid or creamy foods like soups and about 15 minutes while chopping raw vegetables or while preparing doughs.

In keeping with our sustainability vision, the hand blender is equipped with a lithium-ion battery which, due to an intelligent charging technology, is gently and slowly charged without overcharging: charging stops automatically when the battery is full. This ensures a particularly long battery life. In case of a defect, it is not necessary to dispose of the entire hand blender. You can order a spare battery and change it in just a few simple steps.

Built-in-Toaster

The toaster’s stainless steel housing is thermal insulated and does not get hot enough to burn one’s fingers. The frame of the toasting slot as well as the bread and roll rack, however, may not be touched - same as with all other toasters. For folding the toaster, always use the handle.

The toaster does have a safety switch which automatically switches off the toaster as soon as it is being folded, thus interrupting the electric power supply to the heating coil of the built-in toaster. In addition, a thermal safety device does prevent risk of fire.

We recommend to allow the toaster to cool off at least 30 seconds before folding and stowing it away.

The toaster housing is thermal insulated and the maximum temperatures are so low that the inner cabinet parts of the drawer will not be damaged.

For quick cleaning in between, simply use a small hand vacuum cleaner. In any case, the toaster may easily be removed from the drawer without any tools.

About the blades

Yes. The serrated blade can be used for all kinds of foods. Hard and soft foods can be evenly sliced into appetising slices.
For especially thin slices, we recommend using the smooth ham/sausage blade.

This depends on different elements. You should allow the blade to do its work and shouldn't press into the blade too hard when cutting. Chilled, hard food is better for making especially thin slices.
Please be aware that our all-purpose slicers are not suitable for use on frozen foods.

The blade holder is the cog wheel behind the blade.

The different colours are for matching the correct blade to the right machine series.

Besides providing your personal details, such as name and address, we require the machine name, the FD number on your machine's name plate and the colour of the cog wheel on your blade.

That depends on the colour of your cog wheel. The different colours are for matching the blade to the correct machine series. If the cog wheel on your old slicer is identical to that on your new slicer, then yes.

Regularly clean the blade so that no food is left on the blade which could damage it. To do this, remove the circular blade by following the instructions in the manual and clean it thoroughly using warm soapy water (not in the dishwasher).
Always wipe the blade with a damp cloth as soon as you have finished using it.

No. The surface of the blade has been hardened meaning that if you sharpen the blade it will become blunt much quicker.

We recommend using ordinary Vaseline for greasing the cog wheels.

All foods contain natural acids, salts and moisture which can attack the material of the blade. Therefore, we recommend that you always wipe the circular blade with a damp cloth once you have finished using it and that you regularly wash it thoroughly in warm soapy water. Otherwise flash rust can form on stainless steel.

No. The blade holder has been riveted securely to the machine for safety purposes.

If the blade hasn't been cleaned for a long time, a film can build up on the blade. This film then creates more friction between the blade and the food being sliced. This means that small amounts of food may regularly remain stuck to the blade. Regularly cleaning the blade and reducing the pressure applied to the blade when slicing will prevent this.

No. The abrasive detergent attacks the hardened surface of the blade. As a result, rust can form and the blade becomes dull over time.

Built-in-bread-bin

If the bread bin is still new or if it has not been used for an extended period, then it may be that the bread bin lid has not absorbed the necessary degree of moisture. 
Place a bowl of water into the bread bin and leave it overnight. The lid will then absorb the required moisture, which then in turn is released to the bread.

Open the bread bin regularly. In this way, the bread comes into contact with fresh air and excess moisture can escape. The higher the ambient air humidity, the more often you should ventilate your bread bin. Clean your bread bin with vinegar water once in a while. Make also sure that the ventilation rosette is mounted to the cabinet rear wall.

Clean the lid using vinegar, then rinse it thoroughly.

If you should detect any mould in the lid itself, please contact the ritter service. 

NO. It must be possible for air to get into the bread crock and for excess humidity to evaporate. The edge of the lid (brim) should, however, enclose the crock completely.

Clean the lid using vinegar, then rinse it thoroughly and place it for roughly one hour at approx. 250 degrees Celsius in the baking oven. Caution! Place the lid into the cold baking oven and do not remove until after the cooling process is over!